Last updated: July 6, 2026
Rinsebase ("we", "us") provides business-management software for cleaning companies at rinsebase.com and app.rinsebase.com. This policy explains what we collect, why, and your choices. Questions: info@rinsebase.com.
Account data — name, email, phone, company details you provide at signup. Operational data — the clients, properties, jobs, schedules, photos, time entries, invoices, and messages your team creates while using the product. Calendar data — reservation dates synced from calendars or property-management systems you connect (we store stay dates and, where the source provides them, guest names for scheduling). Location data — crew GPS positions only while working, per your company's settings, to power dispatch and time verification. Payment data — processed by Stripe; we never store full card numbers. Usage data — standard logs and analytics that help us fix and improve the product.
To run the service you signed up for: scheduling, dispatch, invoicing, payroll, notifications, and client portals. We send transactional email/SMS (job updates, invoices, reminders) and, for account owners, occasional product updates you can opt out of. We do not sell personal data, and we do not use your operational data to train AI models.
Service providers that make the product work: Supabase (database and authentication), Stripe (payments), Resend (email), Twilio (SMS), Expo (mobile push), and the property-management platforms you explicitly connect (e.g. Hospitable, OwnerRez, Guesty). Each receives only what its function requires. We disclose data if the law requires it, and in a merger or acquisition your data remains protected under this policy.
Your company owns its operational data. Portal pages you share with your clients show only that client's properties and jobs. Crew members see only the work assigned to them. If you need a Data Processing Agreement, see our DPA.
We keep your data while your account is active. Ask us to delete your account and we will remove personal data within 30 days, except records we must keep for tax or legal compliance. You can export your data (CSV) from the app at any time.
Data is encrypted in transit and at rest, isolated per company with row-level security, and access-controlled by role. No system is perfectly secure; if a breach affects your data, we will notify you promptly.
We use essential cookies for sign-in and a small set of analytics (including session replay on the marketing site) to understand and improve the product. We do not run third-party ad trackers on the app.
Rinsebase is a business tool and not directed at anyone under 16.
If this policy changes materially, we will notify account owners by email before the change takes effect.